Terms and conditions for GRONGAARD

 

By shopping on this site you automatically accept the terms and conditions stated below. Therefore, I kindly ask you to read the terms thoroughly before you go through with your purchase.


PROCEDURE

In order to purchase items at GRONGAARD you must fill in your personal information and payment information. Once you have chosen the item or items you wish to purchase you may proceed to checkout. When the order has been placed you will receive order confirmation by email. As soon as the payment has been approved and the items have been selected from our stock, you will receive an order confirmation.

If you have any questions about your purchase at grongaard.com or would like some personal advice, please don’t hesitate to contact me at info@grongaard.com


SHIPPING

All goods are sent from Denmark and can be shipped to several countries in and outside of Europe. Shipping costs will appear from the order confirmation before you pay.

For orders within Denmark a shipment fee of 30 DKK will be charged to cover shipping cost.
For orders sent to other countries I charge 80 DKK.

All orders within Denmark will be delivered within 5-8 working days from the day you have placed your order on my webshop. All orders shipped outside of Denmark will be delivered within 10-15 working days from placed order.
 
I always pack everything carefully, in order to reduce the risk of possible damage.
 
In the circumstance of delays caused by the shipping company, GRONGAARD cannot be held responsible.  I kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the shipping company immediately, or no later than two days after receiving it. Then return the purchased items to me. GRONGAARD is not responsible for any items damaged during transportation.

 

PAYMENT METHODS

At GRONGAARD I accept the following cards: VISA/DANKORT, VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. 

All prices are indicated in DKK, and include a 25% Danish sales tax/VAT.

 

RETURNS

GRONGAARD will gladly accept returns and exchanges within 14 days from the date of reception.
All items must be returned in their original packaging in the same state they were received in. Returns and exchanges are processed at your own risk and expense, and is to be handled by you.
 
If you wish to return your order, please contact me by email with your order number and the reason for returning. Please contact me at info@grongaard.com before sending back the item, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you.

Once we have received the return-items and checked that the state of the items lives up to our return requirements, we will credit the amount to the same card used for the purchase. 

 

NOTIFICATION OF DEFECTS

GRONGAARD trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. In connection with complaints, defects and faults or non-delivery of goods please contact us at info@grongaard.com.
 
If the complaints are entitled you will get a refund of your shipping costs with in fair limits. When you return the item please inform us about the problem as detailed as possible. Please make sure the item is delivered safe and sound and make sure to get a receipt for the shipping so we can refund the amount.

 

COLOURS

I cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

 

CUSTOMS AND SALES TAX /VAT

If you order from a country, which is a member of the EU you pay Danish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Danish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

 

PRICING POLICY

GRONGAARD reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
 

DISCLAIMER

GRONGAARD cannot be held responsible for items that are sold out at the time of purchase. Typos, changes in delivery from my suppliers and unforeseen delays that GRONGAARD cannot control can occur, and I am not to be held accountable for these.